1. Overview

The Social Sidekicks stands behind the quality and functionality of Sidekicks CRM. We commit to delivering a fully functional, pre-built CRM snapshot as described in your selected plan, and to providing the level of support appropriate to that plan.

This warranty covers the correct delivery and function of the Sidekicks CRM snapshot and included platform features. It does not guarantee specific business outcomes, lead conversion results, or revenue generation — which depend on factors outside our control including your market, lead sources, and business activity.

2. What Is Covered

Our warranty covers the following for active subscribers:

3. What Is Not Covered — Details

3.1 Third-Party Platform Issues

Sidekicks CRM is built on GoHighLevel, a third-party SaaS platform. Any downtime, feature changes, pricing adjustments, or policy updates made by GoHighLevel are outside our control and are not covered by this warranty. We are not responsible for GoHighLevel's platform availability, and downtime on GoHighLevel's systems does not entitle you to a refund or service credit from The Social Sidekicks.

3.2 Self-Modified Snapshots

If you modify the Sidekicks CRM snapshot — including changing automations, sequences, pipeline stages, or workflows outside of guidance provided by our team — any resulting issues are not covered under this warranty. We recommend contacting our support team before making significant changes to your snapshot configuration.

3.3 Lead Source Integrations

While Sidekicks CRM is designed to connect with Facebook Lead Ads, Google Ads, website forms, and other lead sources, issues arising from changes to those third-party platforms' APIs, ad formats, or integration requirements are not covered. We will make reasonable efforts to update integrations when possible, but cannot guarantee continuous compatibility with all external platforms.

3.4 Business Results

This warranty does not cover any expectation of business performance, lead conversion, appointment volume, transaction count, or revenue generation. Real estate results vary significantly based on market conditions, agent activity, lead quality, and factors entirely outside our control.

4. Support Commitments

We commit to the following support response times for active subscribers. Response times are measured during business hours (Monday–Friday, 9am–5pm Eastern Time), excluding US federal holidays.

Support is available via email at [email protected]. Pro plan subscribers may also raise issues at monthly group office hours. Team plan subscribers have access to a dedicated account manager.

5. Snapshot Updates

5.1 Pro Plan — Quarterly Snapshot Updates

Pro plan subscribers receive quarterly updates to the Sidekicks CRM master snapshot. These updates include:

• Improvements to existing automations, sequences, and workflows
• New features or templates added to the standard snapshot
• Compatibility updates required by GoHighLevel platform changes

Snapshot updates are delivered automatically to your GoHighLevel sub-account. We will notify you before any update that may require your review or action.

5.2 Solo Plan — Updates

Solo plan subscribers receive access to updated snapshot versions when they choose to reinstall or upgrade. Automatic push updates are not included in the Solo plan.

5.3 Team Plan — Ongoing Management

Team plan subscribers receive ongoing optimization and management of their custom build as part of their monthly service. Updates are applied by our team as part of dedicated account management.

6. Service Availability

We target the following service availability for the Sidekicks CRM platform and customer portal:

• Target uptime: 99% availability on a monthly basis, excluding scheduled maintenance and third-party platform outages
• Scheduled maintenance: We will provide at least 48 hours' notice for planned maintenance windows that may affect service availability
• Emergency maintenance: Unplanned maintenance required to address security or critical issues may occur without advance notice

Note: Service availability commitments apply to our platform delivery infrastructure only. GoHighLevel's platform availability is governed by GoHighLevel's own service level agreements and is outside the scope of this warranty.

7. Making a Warranty Claim

To make a warranty claim, follow these steps:

1. Identify the issue: Document the specific problem, including what is not working as expected, when it started, and any steps you have already taken
2. Contact us: Email [email protected] with the subject line "Warranty Claim — [Your Name / Business Name]"
3. Include details: Provide your account email, subscription plan, GoHighLevel sub-account ID if applicable, and a clear description of the issue with screenshots or screen recordings where possible
4. Await assessment: Our team will assess your claim within the response timeframes outlined in Section 4 and confirm whether it falls within the scope of this warranty
5. Resolution: If your claim is valid, we will work to resolve the issue according to the remedies described in Section 8

8. Remedies

If we determine that your warranty claim is valid — meaning the issue is within our control and covered by this policy — we will provide one or more of the following remedies at our discretion:

• Technical fix: We will correct the defect in your CRM snapshot or platform configuration
• Replacement snapshot: If a snapshot is materially defective, we will provide a corrected replacement installation
• Service credit: For documented platform downtime caused by our systems (not GoHighLevel), we may provide a pro-rata service credit for the affected period at our discretion
• Workaround: For issues caused by third-party platform changes, we will make reasonable efforts to provide a working alternative solution

9. No Results Guarantee

The Social Sidekicks does not guarantee any specific business outcomes from the use of Sidekicks CRM. This includes but is not limited to:

• A specific number of leads captured, responded to, or converted
• A specific number of appointments booked
• A specific number of real estate transactions closed
• A specific return on investment or revenue increase
• Performance metrics from Facebook Lead Ads, Google Ads, or any other lead source

Results from using Sidekicks CRM depend on many factors including your market, your lead sources, your personal follow-up activity, your listing inventory, local market conditions, and other variables entirely outside our control. Any examples of results shared in our marketing materials are illustrative only and are not guarantees.

10. Limitation of Warranty

This warranty is provided in lieu of all other warranties, express or implied. To the maximum extent permitted by applicable law:

• We disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Our total liability under this warranty shall not exceed the total subscription fees paid by you in the three months preceding the warranty claim
• This warranty does not affect any statutory rights you may have under applicable consumer protection laws

This warranty is personal to the original subscriber and is non-transferable. It applies only while your subscription is active and in good standing.

11. Contact Us

For warranty claims, support requests, or questions about this policy: